Below FAQ are some common concerns of our clients before purchasing the products.
If you have other questions, please just send it to service@sjzonelove.com.
- All
- Pre-Sale Questions
- Post-Sales Questions:
Pre-Sale Questions
A: To ensure you select the right size for your jewelry, please refer to our size guide on the product page or contact our customer service team for professional advice.
A: Yes, all our products come with a limited warranty. Please refer to the warranty information provided on each product page or contact our customer service for more details.
A: We apologize, but once an order is confirmed, changes are usually not possible. If you have special requests, please contact our customer service as soon as possible, and we will do our best to assist you.
A: Yes, we offer international shipping. Shipping costs and delivery times will vary depending on your location. Please enter your address at the checkout page for detailed information.
A: Yes, we offer a return service. Please contact us within a certain period after receiving the goods and ensure the product is in its original condition. For specific details, please refer to our return policy page.
Normally we don't provide support during weekends, except for urgent cases. In these cases, you only need to mark “Urgent” in your email, we will get back to you ASAP.
Post-Sales Questions:
A: Orders are typically shipped within 48 hours after confirmation. Once your order is shipped, you will receive a confirmation email with tracking information.
A: Yes, you can track your order using your order number on our website. Additionally, we will provide tracking information for your package via email.
A: If you receive a damaged product during transit, please contact our customer service immediately with photos of the damaged item and your order information. We will process it for you as soon as possible.
A: Yes, we provide after-sales service. If you have any questions or need assistance with your product, feel free to contact our customer service team, and we will be happy to assist you.
A: We offer a return service. Please contact us within a certain period after receiving the goods and ensure the product is in its original condition. For specific details, please refer to our return policy page.